Under the influence of its creator, Patrick Thélot, Phone Régie has become the European leader specialised in corporate reception by always staying true to its values: a service orientated and progressive mind set and team spirit.
Offering a quality service to its customers is the main challenge for Phone Régie. It relies upon the infallible availability of its staff as well as their ability to listen and be responsive. All this can be found in the team spirit instilled by Phone Régie: each person showing themselves to be united, communicative and able to support others.
Lastly, its because Phone Régie isn't happy with resting on its laurels that progress is always at the centre of its concerns. Today, this approach confirms its qualities as a driving force for suggestions and a company that is able to anticipate changes and adapt to them.
Nowadays, Phone Régie, has over 4,500 employees and twenty agencies spread throughout France and Europe.
Phone Régie’s first Corporate Social Responsibility (CSR) report describes its action items and proposes new CSR commitments for the next 5 years.
The CommeUnSeulHomme adventure is under way, focusing on diversity and teamwork, with Eric Bellion at the helm.
The first diplomas in Hospitality Management with the French National Repertory of Certification (RNCP), were awarded by the French Hospitality Academy (A.M.A) at the behest of Phone Régie.
Phone Régie changes its image. A new logo, a new hallmark and a new press campaign. Phone Régie is modernising its image and confirming its professionalism while adding a sense of humour to its communications.
The Phone Régie Group changes its name and becomes the Armonia group. Phone Régie remains the brand name of the specialised affiliate in corporate reception. Muséa replaces PRCS (Phone Régie Culture & Services).
For the first time in France, Phone Régie adopts a recycling program, Corporate upcycling: the company rubbish is transformed into eco-desirable items.
The success of Phone Régie "Art & Culture" department, leads them to create its independent affiliate "Phone Régie Culture & Services", to welcome the public in cultural and leisure spaces (museums, theatres, cinemas, etc.).
By acquiring Néo Multiservices, Phone Régie consolidates its place as the number one in French corporate reception.
Phone Régie signs an agreement with the Tout L’Temps Press company, specialised in corporate concierge services, in order to offer its customers services suitable to their staff's personal needs.
Phone Régie develops i-story, a reporting tool enabling the recording of day to day reception activities of a company. I-story is programmable depending on the customer's needs.
The Phone Régie management and all the union organisations sign the Disabled Agreement and therefore confirm their commitment to encourage the employment of disabled people. This agreement marks the official launch of the disabled mission, named HandiSolidaires.
Phone Régie creates the i@ccueil platform: an interactive platform for welcoming visitors outside of the working hours of receptionists. The platform wins the prize for innovation at the Siseg 2010 expo.
After Benelux, Phone Régie continues the expansion of its European operations with the opening of an agency in Madrid then another in Barcelona.
Phone Régie creates Clic Accueil, a monitoring and traceability software package for reception activities which is able to reduce the use of paper and guarantee constant monitoring of services for the customer.
Phone Régie obtains the NF Service - Reception Service Provider certification and therefore becomes the first company to have both ISO and NF Service certifications.
Phone Régie positions themselves in a new gap in the market: dedicated or pooled outsourced switchboard operating.
Phone Régie gets the ISO 9001 certification, 2000 version.
Phone Régie gets the ISO 9002 certification, 1994 version.
Patrick Thélot, founder and president, creates the Phone Régie company. The first step to overall outsourcing of reception and switch board operating services has been achieved.