Phone Régie professionally ensures physical and telephone reception services for companies.These services extend to welcoming visitors and taking calls to general services, including managing meeting rooms, customer areas, internal help desks as well as mail, letters and parcels.
In order to ensure these services, each employee is recruited then trained according to the job concerned. An account manager supervises and manages the teams dedicated to the service. Any possible absence (sickness, leaves, etc.) is overcome by a qualified and trained "temp", within two hours. The quality of services is evaluated via open digital tests: in the spirit of openness, a score is given to Phone Régie by its customers, the basis of a discussion aiming to look at possible directions for improvement.
Lastly, satisfaction surveys enable the evaluation of Phone Régie reception services. Each service is undertaken adhering to the ISO 9001 certification.