Audit & training

Audit & training

Phone Régie's research department examines, measures and trains on reception for its customers.

Phone Régie makes its telephone and physical audit service available to its customers in order to evaluate the quality of service and the professionalism of their staff. These studies can take the form of calls and mystery visits in order to evaluate the attitude and efficiency of the employee faced with customers. Phone Régie also offers an investigation in situ: personalised interviews with each staff member as well as a situational analysis in the real life environment with material resources and the working tools, structure and procedures.

An audit report is then provided. It summarises the analyses done during the investigation and advises on the follow-up action to advance the company.

Phone Régie also makes bespoke interactive training (time management, customer communication, dealing with difficult calls and managing stress, etc.) available to its customers as well as educational tools on reception and switchboard operating techniques: role plays, case studies, individual jobs, "personality" tests, etc.